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Privacy Disclosures

Privacy Policy

Effective Date: 04/01/2025
Last Updated: 04/04/2025

At Lux Haven Cleaning, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you use our website, schedule services, or interact with us in any way.

1. Information We Collect

a. Personal Information

Name
Address
Email address
Phone number
Billing information (e.g., credit/debit card details, payment method)

b. Service Details

Property size and layout
Specific cleaning requests
Scheduling preferences

c. Website Usage Data

IP address
Browser type
Device info
Pages visited and actions taken on our website (via cookies or analytics tools)

2. How We Use Your Information

We use the information we collect to:

Schedule and provide cleaning services
Communicate appointment updates and service confirmations
Process payments and send invoices
Respond to questions, feedback, or service issues
Improve our website and services
Send promotional emails (with your permission)

3. How We Protect Your Information

We use industry-standard security measures to protect your personal data, including secure servers, encryption, and firewalls. Payment information is processed through secure, PCI-compliant payment processors.

We do not sell, rent, or share your information with third parties for marketing purposes.

4. Sharing Your Information

We only share your information in the following cases:

With trusted third-party service providers (e.g., payment processors, scheduling platforms) necessary to operate our business
If required by law, legal process, or government request
To protect the rights, safety, or property of our company, clients, or others

5. Your Choices and Rights

You have the right to:

Access or update your personal information
Request deletion of your data (subject to any legal obligations)
Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance your browsing experience and collect usage data. You can manage cookie preferences through your browser settings.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. We encourage you to review the policy regularly.