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Service Disclosures & Policies

At Lux Haven Cleaning, we are committed to transparency, reliability, and delivering outstanding results.

1. Pricing Disclaimer

All pricing listed on our website is based on standard service estimates and may vary depending on the size, condition, and specific needs of your home or business. Final pricing will be confirmed after a walk-through or virtual consultation. Additional charges may apply for specialty services, extensive cleaning, or conditions outside the scope of our standard packages.

2. Service Inclusions & Limitations

Our services include general residential and commercial cleaning, as outlined in each service description. Unless otherwise stated, services do not include:

  • Biohazard cleanup (including bodily fluids)

  • Mold or mildew remediation

  • Pest or rodent cleanup

  • Hoarding situations

  • Structural or hazardous material removal

If you require specialized services, please contact us for a custom quote.

3. Cancellations & Rescheduling

We understand that plans change so we do not charge a cancellation fee. However, to respect our team’s time, we require at least 24 hours’ notice for cancellations or rescheduling.

Recurring clients may be granted one grace cancellation per billing cycle.

4. Satisfaction Guarantee

Customer satisfaction is at the core of our mission. If you are not 100% satisfied with the quality of your cleaning, please contact us within 24 hours of service completion. We will gladly return to re-clean the area(s) of concern at no additional cost.

5. Payment Policy

Payment is due at the time of service unless prior arrangements have been made. We accept:

  • Check

  • Electronic transfers (Zelle, Venmo)

  • Cash

Invoices for commercial accounts are due within 15 days unless otherwise stated.

6. Privacy & Data Protection

We are committed to protecting your privacy. Any personal information collected during service scheduling or payment processing is used solely for business purposes and will never be sold or shared without your consent. For more information, please view our Privacy Policy.